Configuration Help/ quick access to documentation General Notes Signatures Emails Email Piping Integrations Cron Attachments Navigation Performance Debugging License Agents Departments Mailqueue
Frontend Agent Tickets list and sorting options Focus mode Filtering by Author/ Agent Changing status, agent, or department Prevent auto close Jump to bottom Back to tickets Client info Client tickets summary Private ticket notes Staff notes Writing a reply by the other agent and taking over a ticked Attachments Signatures Browser Tabs Loading indicators
Frontend Client Sending tickets as a guest Sending tickets as a registered user Sending tickets by email Tickets list and sorting options Focus mode Single ticket view and options Private ticket notes Attachments Browser Tabs