Changing status, agent, or department

Status, assigned agent, and department can be changed from the default or currently displayed, as per the below screenshots. 

  • Ticket status

Shows the current status and the list of available statuses that can be applied to replace the current one.

  • Assigned Agent
  • The relevant Department

All such changes are recorded and shown in the ticket (agents and clients see them) as below:

Please also check this video on the ticket status: