The Navigation settings are here:
WP-Admin > Almighty Support > Configuration > Advanced > Navigation.

To view the support interface/ handle tickets, you need to create a separate page for it. That page will be available to site owners/ admins and to all site users. However, the admin and user interface/ view are different.

The basic option is to create just one page, go to WP- Admin > Pages > Add New, and apply the “almighty_support” shortcode, or, choose the “Almighty Support” block. You can call it “Support” for example. To make your new “Support” page available to all users, you need to add it to your preferred location/ menu.

However, if you would like to have a separate URL for the agents and the clients, and/or to use different layouts, widgets, etc. for these two types of users, you can create an additional page (in WP-Admin > Pages > Add New).
We would suggest one page for agents (e.g. Agent Support), one for clients (e.g. Support), and a general one (e.g. Contact).
Then, you can find that page and make it as the default one in the “Navigation” settings: WP-Admin > Almighty Support > Configuration > Advanced > Navigation.

• If you are using PeepSo on your website, with the PeepSo- Almighty Support integration plugin, you can enable access to tickets directly from the PeepSo profile.
  To do so, you need to enable the “Profile tab” in the integration plugin settings. Then, the additional “Support” tab/ link in the user’s profile will be displayed.
  (You can find out more about that in PeepSo documentation: https://www.peepso.com/knowledgebase/configuring-almighty-support-integration/ )
  
  In that case, the additional “PeepSo Profile” option also appears in the list of available pages in “Navigation”.

• If you are using WooCommerce on your website, you can enable “Profiles” in Almighty Support- WooCommerece integration settings (WP-Admin > Almighty Support > Configuration > Integrations > WooCommerce > Profiles), to show the additional “Support” tab/ link in the client’s WooCommerce account page.
  
  In this case, the additional “WooCommerce Profile” option also will appear in the list of available pages here:

See also related:
https://my.almightysupport.com/documentation/config/integrations/
https://my.almightysupport.com/documentation/frontend-agent/client-info/