Almighty Support 1.3.6
- Mar 14, 2024
- NewPages, Posts and CPT suggestions when creating a Ticket
- ImprovementUI & UX improvements in single Ticket view
- ImprovementUI & UX improvements in new Ticket form
Almighty Support 1.3.5
- Mar 4, 2024
- NewLogin screen: let admin enable/disable the "continue as guest" flow
- NewLogin screen: let admin enable/disable the "forgot password" link
- NewLogin screen: let admin enable/disable the "register" link
- ImprovementPerformance: database table indexes added to Tickets
- FixAttachments: some unusual file extensions are ignored when downloading
Almighty Support 1.3.4
- Feb 27, 2024
- ImprovementPrivate Note: indicate whether content was added without the need to open the Note
- ImprovementOn Behalf: "create accounts" setting should never be higher than the main roles selector
- ImprovementWordPress "displayname" handling
- ImprovementSession timeouts in REST API calls
- ImprovementGeneral UI/UX & language improvements
- FixEDD: Client Ticket list not working properly when opening from the EDD backend link
Almighty Support 1.3.3
- Feb 14, 2024
- NewButton to easily trash a Ticket
- NewButton to easily empty trash
- NewCron job to empty trash automatically
- NewForgot password link on login screen
- ImprovementBetter handling of trashed Tickets count and trashed tab visibility
- ImprovementReplace all pop-up alerts with a custom pop-up
- ImprovementCustom pop-up now has a contrast background
- ImprovementClicking anywhere outside a custom pop-up is considered a "cancel" action
Almighty Support 1.3.2
- Feb 5, 2024
- NewOn Behalf: option to create a client account if an email is searched and not found
- NewOn Behalf: the entire feature can now be disabled globally or limited to specific Almighty Support roles
- NewOn Behalf: client creation can now be disabled globally or limited to specific Almighty Support roles
- ImprovementOn Behalf: tickets created by Staff now display the opening Agent name
- ImprovementOn Behalf: better rendering of search results
- ImprovementDeactivate "submit" button if "new ticket" form is not complete
- ImprovementLoginPress compatibility
Almighty Support 1.3.1
- Jan 23, 2024
- NewAgents now have the ability to open tickets "on behalf" of existing clients
Almighty Support 1.3.0
- Jan 22, 2024
- NewLogin with username
- NewAgent-only department
- ImprovementPrivate not now expands when anywhere in the top bar is clicked
- ImprovementMissing translation strings
- ImprovementPHP 8.3 compatibility
- ImprovementHide Private Notes configuration if the master switch is disabled
- FixPrevent previous ticket from displaying for a split second when loading a new one
- FixReplying to a new, unassigned ticket does not trigger client notification
- Fix"Clear" button out of position when private note contains long lines with no spaces
Almighty Support 1.2.0
- Nov 21, 2023
- NewWooCommerce profile integration: show client’s own tickets in their Woo profile
- NewWooCommerce ticket integration: show client’s purchases to agents in ticket view
- ImprovementPrivate note is now collapsed by default
- ImprovementPrivate note colors are now more neutral
- ImprovementPrivate note now handles long links better
- ImprovementPrivate note now has a "clear" button
- ImprovementAdd "are you sure" check when changing ticket status to "closed"
- ImprovementBetter validation logic when adding agents
- FixSignature duplicates itself when changing assignee and replying
Almighty Support 1.1.0
- Oct 25, 2023
- NewPrivate Client Note – a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
- NewStaff Notes – Staff members can now leave notes on Clients and Tickets, visible only to Staff.
- ImprovementReply notification emails now expand the thread and scroll directly to a specific message
- ImprovementShortcut icon for plugin configuration for site administrators
- FixBlock preview in block editor
Almighty Support 1.0.6
- Oct 3, 2023
- NewLoading indicator for ticket replies
- ImprovementDepartments can now be reordered
- ImprovementAdd ticket number to title, browser tab title, and sidebar ticket list
- ImprovementIf an agent replies to an unassigned ticket, assign it to them
- ImprovementUpdate the browser tab title while/after adding a new ticket
Almighty Support 1.0.5
- Sep 21, 2023
- NewAgent Signatures
- NewEmail notifications now contain a list of attachments added to a ticket/reply
- NewThe browser tab title now reflects the view (ticket list name or ticket title)
- NewEmail Piping: ability to pick a default department for new tickets imported from email
- Improvement"All Open" is now sorted by status by default
- ImprovementTicket sidebar: added shortcuts to Client’s Tickets
- ImprovementTicket sidebar: improved sorting of recent Tickets
- ImprovementText formatting and email import improvements
- ImprovementRelative dates under one hour are now rounded to five minute increments
- ImprovementAdded tooltips with absolute dates
- ImprovementConfiguration: added a warning about unsaved changes when navigating away from a config tab
- FixEDD: & symbol renders wrong in product names
Almighty Support 1.0.4
- Sep 12, 2023
- NewImproved rich text (HTML) handling and autolinking
- NewClient data section is now a link to wp-admin user editor
- NewAdded a "Client Tickets" link to wp-admin EDD user area
- NewAdded a "load all and jump to bottom" button to help load tickets with many replies
- ImprovementEmail Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
- ImprovementLinebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
- ImprovementUse "last reply" timestamp instead of "last update"
- ImprovementMax message length should not be less than 100 characters
- ImprovementNew ticket "last reply" should default to the Client/author
- ImprovementEnsure custom roles have customer-level access to tickets
- ImprovementEmail Piping: make sure all config is saved when "check" is clicked
- FixEDD: if the Client has no EDD profile, do not show the EDD link
- FixWrong colspan in "no tickets" template
Almighty Support 1.0.3
- Sep 1, 2023
- NewRequest user confirmation before closing/reopening a ticket
- NewRequest user confirmation before navigating away from unsaved reply
- ImprovementMore intuitive cancel/submit button positions
- ImprovementBetter sorting of all Client tickets in the sidebar
- ImprovementExclude managers and agents from attachment size/count limits
- ImprovementUnify email notifications templates
- ImprovementEDD – add links to URLs assigned to Licenses
- ImprovementEDD – better total calculations
- ImprovementEDD – add a link to EDD profile from ticket view
- FixAttachment button interferes with reply button in Safari
- FixReopened ticket must be "pending" if last reply was by Client and "answered" if last reply was by agent
Almighty Support 1.0.2
- Aug 24, 2023
- NewWarn user before navigating away from unsaved changes
- ImprovementMiddle-click and right-click shoukd work on all UI elements to open things in new tabs
- ImprovementMore informative "auto-close" cron configuration label
- ImprovementLinks in ticket body should always open in new tab
- ImprovementTicket status should stay "new" if Client replies and there are no agent replies
- ImprovementEnsure auto-close mechanic applies to tickets set manually to "answered" state
- ImprovementSeparate purchases from licenses in the EDD box
- FixAutomatic updates
Almighty Support 1.0.1
- Aug 17, 2023
- ImprovementAdd Client-facing feedback about allowed attachment sizes and types
- ImprovementAllow setting admins as default assignees for departments
- Improvement"Mine" agent view should show all tickets that are not trashed or closed
- ImprovementLink highlighting
- ImprovementDisplay emails when searching for users in agent management screen
- ImprovementTrack timestamps of last reply (Agent & Client) for future sorting implementation
- ImprovementBetter feedback when setting up IMAP connection in email piping
- FixTicket status should auto-change only on reply, not any other action
- FixChanging departments should not reassign tickets if the existing assignee has access to the new department
- FixAttachment button disappears after visiting a closed ticket
Almighty Support 1.0.0
- Aug 14, 2023
- NewHello World!