Pricing

Almighty Support 1.2.0

  • Nov 21, 2023
  • NewWooCommerce profile integration: show client’s own tickets in their Woo profile
  • NewWooCommerce ticket integration: show client’s purchases to agents in ticket view
  • ImprovementPrivate note is now collapsed by default
  • ImprovementPrivate note colors are now more neutral
  • ImprovementPrivate note now handles long links better
  • ImprovementPrivate note now has a "clear" button
  • ImprovementAdd "are you sure" check when changing ticket status to "closed"
  • ImprovementBetter validation logic when adding agents
  • FixSignature duplicates itself when changing assignee and replying

Almighty Support 1.1.0

  • Oct 25, 2023
  • NewPrivate Client Note – a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
  • NewStaff Notes – Staff members can now leave notes on Clients and Tickets, visible only to Staff.
  • ImprovementReply notification emails now expand the thread and scroll directly to a specific message
  • ImprovementShortcut icon for plugin configuration for site administrators
  • FixBlock preview in block editor

Almighty Support 1.0.6

  • Oct 3, 2023
  • NewLoading indicator for ticket replies
  • ImprovementDepartments can now be reordered
  • ImprovementAdd ticket number to title, browser tab title, and sidebar ticket list
  • ImprovementIf an agent replies to an unassigned ticket, assign it to them
  • ImprovementUpdate the browser tab title while/after adding a new ticket

Almighty Support 1.0.5

  • Sep 21, 2023
  • NewAgent Signatures
  • NewEmail notifications now contain a list of attachments added to a ticket/reply
  • NewThe browser tab title now reflects the view (ticket list name or ticket title)
  • NewEmail Piping: ability to pick a default department for new tickets imported from email
  • Improvement"All Open" is now sorted by status by default
  • ImprovementTicket sidebar: added shortcuts to client tickets
  • ImprovementTicket sidebar: improved sorting of recent tickets
  • ImprovementText formatting and email import improvements
  • ImprovementRelative dates under one hour are now rounded to five minute increments
  • ImprovementAdded tooltips with absolute dates
  • ImprovementConfiguration: added a warning about unsaved changes when navigating away from a config tab
  • FixEDD: & symbol renders wrong in product names

Almighty Support 1.0.4

  • Sep 12, 2023
  • NewImproved rich text (HTML) handling and autolinking
  • NewClient data section is now a link to wp-admin user editor
  • NewAdded a "client tickets" link to wp-admin EDD user area
  • NewAdded a "load all and jump to bottom" button to help load tickets with many replies
  • ImprovementEmail Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
  • ImprovementLinebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
  • ImprovementUse "last reply" timestamp instead of "last update"
  • ImprovementMax message length should not be less than 100 characters
  • ImprovementNew ticket "last reply" should default to the client/author
  • ImprovementEnsure custom roles have customer-level access to tickets
  • ImprovementEmail Piping: make sure all config is saved when "check" is clicked
  • FixEDD: if the client has no EDD profile, do not show the EDD link
  • FixWrong colspan in "no tickets" template

Almighty Support 1.0.3

  • Sep 1, 2023
  • NewRequest user confirmation before closing/reopening a ticket
  • NewRequest user confirmation before navigating away from unsaved reply
  • ImprovementMore intuitive cancel/submit button positions
  • ImprovementBetter sorting of all client tickets in the sidebar
  • ImprovementExclude managers and agents from attachment size/count limits
  • ImprovementUnify email notifications templates
  • ImprovementEDD – add links to URLs assigned to Licenses
  • ImprovementEDD – better total calculations
  • ImprovementEDD – add a link to EDD profile from ticket view
  • FixAttachment button interferes with reply button in Safari
  • FixReopened ticket must be "pending" if last reply was by client and "answered" if last reply was by agent

Almighty Support 1.0.2

  • Aug 24, 2023
  • NewWarn user before navigating away from unsaved changes
  • ImprovementMiddle-click and right-click shoukd work on all UI elements to open things in new tabs
  • ImprovementMore informative "auto-close" cron configuration label
  • ImprovementLinks in ticket body should always open in new tab
  • ImprovementTicket status should stay "new" if client replies and there are no agent replies
  • ImprovementEnsure auto-close mechanic applies to tickets set manually to "answered" state
  • ImprovementSeparate purchases from licenses in the EDD box
  • FixAutomatic updates

Almighty Support 1.0.1

  • Aug 17, 2023
  • ImprovementAdd client-facing feedback about allowed attachment sizes and types
  • ImprovementAllow setting admins as default assignees for departments
  • Improvement"Mine" agent view should show all tickets that are not trashed or closed
  • ImprovementLink highlighting
  • ImprovementDisplay emails when searching for users in agent management screen
  • ImprovementTrack timestamps of last reply (agent & client) for future sorting implementation
  • ImprovementBetter feedback when setting up IMAP connection in email piping
  • FixTicket status should auto-change only on reply, not any other action
  • FixChanging departments should not reassign tickets if the existing assignee has access to the new department
  • FixAttachment button disappears after visiting a closed ticket

Almighty Support 1.0.0

  • Aug 14, 2023
  • NewThe initial release of Almighty Support