These integrations will display additional widgets in tickets opened by customers who have purchased in your eShop. This will help to provide support only for users who have made a purchase or for a specific product.
- Easy Digital Downloads integration
The integration with the EDD plugin can be enabled here.
When this integration is enabled, information related to the client’s EDD account/ purchases is available to agents in the single ticket view.
To find out more, please go to Documentation > Frontend Agent > Client Info: https://my.almightysupport.com/documentation/frontend-agent/client-info/
In addition, a new link to the client’s latest tickets is created in the EDD profile:
- WooCommerce integration
There are two features that can be enabled here, “Tickets” and “Accounts”.
When you enable “Tickets”, the additional related to the client’s WooCommerce account/ purchases information is displayed to agents in the single ticket view.
To find out more, please go to Documentation > Frontend Agent > Client Info: https://my.almightysupport.com/documentation/frontend-agent/client-info/
When the “Accounts” is enabled, the additional link to the client’s latest tickets is created on the WooCommerce account page. You can modify the label, slug, and the position of this link. With the settings as shown above, the default “Support” link will appear at the top of the list:
Enabling “Accounts” will also add the “WooCommerce Profile” option to the list of available pages in the “Navigation”.
To find out more, please go to Documentation > Configuration > Navigation:
https://my.almightysupport.com/documentation/config/navigation/