All available options are listed below:

1. Search box- to search for the ticket by subject and content.
2. Focus mode- to switch between the full-screen and the focus view.
3. Add ticket- to open a new ticket.
4. Status- you can sort tickets by status alphabetically (ascending or descending).
5. Title- you can sort tickets by title alphabetically (ascending or descending).
6. Department- to sort tickets by department (ascending or descending).
7. Author- you can sort tickets by author’s name (ascending or descending).
8. Updated- to sort tickets by dates (ascending or descending).
9. Last reply by – the name of the agent or client who replied last.