Tickets list and sorting options

All available options are listed below:

  1. Search box- to search for the ticket by subject and content.
  2. Focus mode- to switch between the full-screen and the focus view.
  3. Add ticket- to open a new ticket.
  4. Status- you can sort tickets by status alphabetically (ascending or descending).
  5. Title- you can sort tickets by title alphabetically (ascending or descending).
  6. Department- to sort tickets by department (ascending or descending).
  7. Author- you can sort tickets by author’s name (ascending or descending).
  8. Updated- to sort tickets by dates (ascending or descending).
  9. Last reply by – the name of the agent or client who replied last.